Shipping policy

Shipping Times and Rates

All orders ship UPS.  Shipping costs vary from service and real-time rates depending on location, size, and weight order. 

Services

  1. Free Shipping (2-6 days)
  2. UPS® Ground(2-5 days)
  3. UPS 2nd Day Air® (2 days)
  4. UPS Next Day Air®

Rates are calculated using real-time carrier costs. Shipping rates are discounted up to 50% from normal costs.

P.O. Box will be shipped using USPS.

Free Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  1. Product with obvious signs of use
  2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  3. Any item that is returned more than 30 days after purchase date

Shipping Cost Returns

  1. Ground shipping is refundable
  2. Expedited shipping services are non refundable (Next Day, 2-Day, 3-Day)

Please read before starting return process

Returns

 Start the Process Here

 

A few things that you should know

  1. Return portal now available only for orders completed with email
  2. Return portal not available for orders made with only phone number.
  3. Some orders may have already have return label with your order just in case so it can be more easy for you to return.
  4. Return carrier is USPS when using Return Portal.
  5. Return label will be e-mailed to the one used to place the order.
  6. Return portals are free of charge and we pay for the shipping cost

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at erios@elpotrerowesternwear.com

     

    Exchanges

    We only replace items if they were received defective, damaged, or wrong size If you need to exchange it for the same item, send us an email at erios@elpotrerowesternwear.com and send your item to:

    El Potrero Western Wear

    (Attn. Returns Exchanges)
    3036 Eastway Drive,
    Charlotte, NC 28205

     

    Returns

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.